Performance Management

This one-day workshop focuses on facilitating informal discussions with all our colleagues to help enhance their performance and cater to their specific requirements in a safe and supportive environment. 

Our Workshop Description

Our Performance Management (PM) workshop is based on Emotional Intelligence (EI), focusing on helping organisations move away from traditional PM processes and reinvent them under a new approach aimed at supporting and collaborating to benefit both the Manager/Leader and their colleagues. 

Historically, PM sessions have been held every six months or even annually, which, in our opinion, is not sufficient. PM meetings are often treated with little importance and an almost tick-box attitude. This does not benefit either party, so we focus intensely on changing that. 

In our opinion, the PM meeting should be an opportunity where both parties discuss what is best for each other, whilst being mindful of job descriptions and realistic expectations, whilst considering various situations, both at work and for the individual. 

We discuss the importance of “facilitating” feedback instead of just giving it. We explore our “Reasoning Questions” to show how they work, why they are critical and what benefits they bring. 

We discuss the usefulness of a Skills Matrix and various other tools to help both parties work towards the common goal of achieving the best possible output under optimal conditions.  

We introduce our PM Cycle and discuss its benefits, how it works, and the use of “Consequence Conversations”.  

“Some” of our Typical Content 

(All our workshops can be adapted to meet your organisational requirements)

• We ask everyone to discuss what great EI-based PM looks and feels like for them and state why.
• We introduce our thinking about the collaborative PM approach and why we believe this is the best way forward.
• We discuss how often these events should be and why they should be mere summaries of monthly catch-ups. 
• We discuss using a Skills Matrix, how they work, why they are brilliant, and why they are worth the time to create them.
• We introduce our “Archway Approach”^® and how that fits well with PM.  
• We discuss our “Consequence Conversations” and why these must be introduced as early as possible.  
• We go through our 7 Stages of a PM meeting from preparation to follow-up, and who needs to know. 
• We discuss our “Employee Engagement Ladder”, how it should be used and why it is critical to PM.  
• We watch a video of two well-known sports personalities discussing aspects of leadership. 

Who Should Attend and Why?

Who? - This is for any level of Manager or Leader (regardless of hierarchical position) and those expected to step into managerial or leadership roles in the next 12 to 18 months.   

Why? - Experience has taught us that if you want employees to give their best for your organisation, then you MUST work equally hard at supporting them in every conceivable way. 

Motivated employees will work willingly and go the extra mile for you if you do the same for them. “Quid pro quo” is Latin for “Something for something”. The organisation, its Leaders and Managers, and all other colleagues must be a supportive and collaborative partnership. HR is there to support that, not to do all the work to make it happen. And they are definitely not there to initially deal with team disputes and challenges. The best person to address such issues is often their line manager, with whom they have the best working relationship. It is only when that is exhausted that HR should become officially involved. 

Make PM work for everyone. Help your people perform to their best. And do it together. 

Our Delivery Options

When you consider the content we deliver, we are confident that you will understand why we always prefer to deliver our workshops, courses, and programmes face-to-face.

Face-to-face workshops and courses can be held at a location of your choice or, if you prefer, at a central UK location, such as the Macdonald Burlington Hotel in Birmingham, situated directly across from Birmingham New Street train station. 

We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment. 

All Expenses

All our expenses are included in our daily rate, so there will be no additional charges applied (unless extra add-ons are required, such as catch-up sessions when someone misses a workshop).