Learning Centre Support Skills

Our Learning Centre Support Skills (LCSS) course, which lasts three days, prepares your team to deliver an ad hoc coaching intervention in a supportive environment to fellow attendees. 

Our goal is to replicate an intervention in a busy learning centre, where attendees are expected to manage multiple tasks simultaneously, including assisting a few people who are seeking help, coaching someone through a brief issue, and managing their time effectively, all while keeping everyone satisfied.  

Our Course Description

This Emotional Intelligence-based course covers aspects of training, facilitation, question techniques, time management, people skills, assertiveness and communication. 

The first day builds on what attendees have already experienced and asks the more experienced attendees to share some of their experiences with the group. These are useful to discuss real issues. 

On day two, we wrap up the discussions by lunchtime, and the afternoon is spent planning the final session, which will be facilitated the next day. Our facilitator will guide and coach in the afternoon and will also be available during the evening for phone calls. 

The third day sees everyone deliver their mini-coaching session following our LCSS coaching template 

“Some” of our Typical Content

(All our workshops can be adapted to meet your organisational requirements)

• We dip into Emotional Intelligence, what it is, its ingredients and how we can use it. 
• We ask all the Support Specialists to analyse everything you do to identify your many roles. 
• We discuss our SAS feedback model and help everyone understand why it is so powerful. 
• We discuss our Coaching Structure and how it can be adapted depending on the situation and learners' needs. 
• We investigate the issue of challenging learners, why they can be challenging and what approaches Support Specialists can take to manage this. 
• We discuss learner engagement and how we can motivate or demotivate people using our centres. 
• We discuss the many question techniques and their uses, but focus on the Reasoning Questions for use in the coaching aspect of the last day and, more importantly, back in the centre.

Who Should Attend and Why?

Who? - Anyone who works in a Learning Centre or other educational setting where the monitoring and coaching of learners are required.     

Why? - One could argue that the perfect attendee in a Learning Centre is the one who comes in, does their thing and leaves without any need for assistance. If you have many of these, you are indeed blessed. 

Turning your attention to the others who do occasionally or often need your assistance, these are the people we must feel confident we can manage in the right way.
Our informal approach to the course, along with how to manage a Learning Centre and the learners who visit it, will prepare even the newest Support Specialists for most situations within their working environment. 

Learners who visit your centre must complete their courses in a timely manner. Ensuring that people have the required skills means the completion rate should be excellent.     

Our Delivery Options

When you consider the content we deliver, we are confident that you will understand why we always prefer to deliver our workshops, courses, and programmes face-to-face. 

Face-to-face workshops and courses can be held at a location of your choice or, if you prefer, at a central UK location, such as the Macdonald Burlington Hotel in Birmingham, situated directly across from Birmingham New Street train station. 

We can deliver our workshops, courses and programmes online, although this will mean splitting elements into manageable learning events to suit the online environment. 

All Expenses

All our expenses are included in our daily rate, so there will be no additional charges applied (unless extra add-ons are required, such as catch-up sessions when someone misses a workshop).