Moccasin Manager™

“Walk a mile in the other person’s moccasins”


The Moccasin Manager™, as part of the Moccasin Approach™, works on the principle that we must see things from the other person’s perspective before we act. We must understand their likes, dislikes, hopes, dreams, aspirations, concerns and even fears, so we are able to communicate with them with all types of empathy.

Recommended Module Combinations

Emotional Intelligence (EI)

  • The ingredients of EI
  • EI Self-Assessment
  • The elements of Empathy
  • The Moccasin Approach
  • EI in Values & Behaviours
Read More

Communicating Effectively (CE)

  • Miscommunication & Bias
  • The Impact of Communication
  • Communication Self Assessment
  • The Communication Cycle
  • Communication Health Check
Read More

High Performing Teams (HPT)

  • Group vs Team
  • Managing a Team
  • 6 Stages of Creating a HPT
  • Accountability & Responsibility
  • HPT Self Assessment
Read More

More About Moccasin Manager

However, ‍this ‍does ‍not ‍mean ‍that ‍we ‍pander ‍to ‍every ‍wish ‍others ‍may ‍have, ‍or ‍avoid ‍asking ‍them ‍to ‍perform ‍tasks ‍or ‍duties ‍they ‍may ‍not ‍enjoy ‍or ‍not ‍feel ‍so ‍competent ‍about. ‍What ‍we ‍suggest ‍is ‍that ‍their ‍perspective ‍is ‍taken ‍into ‍account ‍and ‍balanced ‍with ‍the ‍relevant ‍organisational ‍requirements ‍and ‍the ‍situation ‍at ‍the ‍time.


A Moccasin Manager will manage their colleague’s feelings, show empathy, they will respect their viewpoint and beliefs, but they will also be able to contextualise it to the given situation.

As we all know, when we are fire fighting there is often little time to consider everything and time may well be of the essence, so asking people to do things quicker than they like, with fewer resources or whatever we don’t have at that time, may not sit well, but sometimes needs must!

In short, a Moccasin Manager must always remember that they have a duty of care to both their people AND their organisational duties. This requires a carefully balanced approach considering emotion and logic together. 

This challenge needs discussing as sometimes we need to make quick and difficult decisions. We need to practice this Moccasin Approach concept and  think carefully of the steps we take. We discuss aspects around this so that Moccasin Managers can approach such challenges.

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Frequently Asked Questions

What are the best outcomes an organisation investing in the Moccasin Approach can expect?

Again, this is very much up to the organisation in how they embed and monitor/assess the expected behaviours of their people and most importantly, hold everyone to account to ensure the changes.

Do all your solutions have Emotional Intelligence underpinning them?

Yes, pretty much. We believe that the fundamental need in humans is to create healthy, open and honest relationships. EI helps us do this and helps us maintain and build on them.

Are your solutions available online?

We have what we describe as Web Solutions as they are facilitated live with the attendees interacting so they are fully engaged. 

What are the key benefits of becoming a Moccasin Manager?

  • A higher awareness of my own behaviour and the impact it has on others
  • An understanding of why I have to get to know everyone far better
  • The ability to engage with people in a far more effective way
  • The ability to build high performing teams
  • Improved working relationships and the smoother working from them
  • The ability to facilitate feedback rather than give it

Contact Us

Contact us today and see how we can do for you and what we have done for many other organisations large and small.

03335771455 or 07968865007

LaPD Solutions Ltd, Unit 14, Block2, Mint Drive, Birmingham, B18 6EA