Our Workshop and Course Solutions

Our most popular solutions of varying durations are listed below. Most are available as 1 day workshops or multi day courses and are available as face to face or live online solutions.

Mac Macdonald specialises in a range of Leadership and Management skills for all levels from Senior Professionals through to graduate and apprentice development. He offers professional, highly interactive and engaging sessions which help people engage and influence not just their colleagues but also senior stakeholders.

The Moccasin Approach Programme

The Moccasin Approach TM 

An Emotional Intelligence based Values and Behaviours programme  

“Never criticise a man until you've walked a mile in his moccasins.” 

There are numerous versions of this saying and great debate about where it originated from. Regardless, we just like the concept and believe it fits well with our thinking on how best to manage our relationships with other people in the workplace regardless of position. 

In essence, the key message from this programme is that we all need to ask ourselves, how do others feel, how do they see things and how will they see it from their personal perspective. We need to constantly consider this before we communicate or take action? 

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The Moccasin Approach TM covers all aspects of how we communicate in work, whether that is in our general day to day communications, in terms of Managing Performance, our Time Management, how we deliver presentations or our own Leadership and Management styles.

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Think about this… Organisations can have the best processes, the best people, the best of everything, and yet still not perform to their best. The question is, “Why”? 

More often than not, it is about “how” those people work together, or should I say don’t! It’s about the culture of an organisation, and that is something often very deep rooted. 

To change a culture and move people from defensive, negative or even sabotage tendencies, to a more positive, sharing and collaborative approach, we need to identify what your organisation sees as “Core Values”. We need to then clarify what behaviours the organisation expects to see their people evidence daily. They need to learn to live by those values and behaviours, and see what is required to bring positive change to the culture. 

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The Moccasin Approach programme is the “phoenix effect” your company requires, bringing a metamorphosis to the culture, and a performance improvement ROI to be celebrated. 

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What is a “Moccasin Manager”TM?

A great manager will usually have a healthy amount of Emotional Intelligence (EI). We believe that a great manager will always consider things from the eyes of others to see and feel how it may be for them. In EI, we talk about Social Awareness and being a Moccasin Manager epitomises this. Please note, we recommend this certification not just for your current managers, but also as a pre requisite to being appointed as a manager of people. 

Please give us a call regarding this or ask us to come in for a coffee and a chat. 

Come along and try on our Moccasins. We believe they will fit just fine :-)  

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Organisational Retreat - A 3 day retreat where we develop your culture and behaviours

If you wish to relocate to a peaceful private surrounding where people can be totally away from the stresses of work so you can create or revive your organisational Values and underpinning Behaviours, this 3 day event is for you. 

Prior to the 3 days each person submits their dream Values and Behaviours, their hopes and aspirations for how people will improve and work together and what it will take to achieve that. These thoughts and ideas will all be discussed during day one and day two. Day three brings about the final draft of the new Values and Behaviours for your organisation, but… also with an observation and measuring mechanism so they can be literally measured, reported on and, as necessary, developed. 

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Life Coaching - A series of one to one informal and relaxed chats where we discuss: 

where you are now, where you want to be, why there is a gap between those two places, what barriers exist, the root cause of any barriers, how best to move forward, what do you need before you can move forward, how you will know when you have got there, what are your expectations when you achieve your goals, what will be your next step after that?

What is your environment like, is it polluted with negative emotions, fears, doubts and if so, how do you best address them? Your environment is critical to you moving forward! You need a healthy one, a nurturing one and one which makes you feel you can achieve all your goals. That’s the first challenge we will address as we set you off on your new journey. 

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Emotional Intelligence and Me - 1 day workshop or a 2 day course.

Emotional Intelligence (EI) has eventually gained momentum in the UK. Many US organisations adopted it early and reaped the rewards. 

At LAPD we believe EI to be the foundation to effective and efficient communication. We also believe communication is the foundation of excellent managers and leaders. “That” is how important we believe EI is!

Help your organisation use 360° communication techniques. Help your people communicate openly and honestly to ensure the best output and productivity possible. Improve team and inter departmental collaboration. 

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Leadership and Me - 1 day workshop or 2 day course.  

In our Leadership and Me solution, we discuss what a leader is and recognise why anyone can lead, regardless of their role or position. In fact, we go further and suggest that organisations promote this thinking to help prepare anyone to lead at any time. 

We also look at what makes a great leader and establish that we are NOT looking to make everyone lead in the same way, in fact, we suggest they definitely don’t!  Our opinion, is that each of us is different, that makes us who we are. During this event (1 or 2 day), we focus on “you” and the kind of leader “you” should be, not the type a book or anyone else says you should be.

Finally, Leadership is all about recipes, so bring your own cook book with you, let’s discuss the ingredients, and in terms of Leadership, let’s bake something really good and effective.

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Organisational Focus Day - 1 day workshop with a second day optional bolt on.

A one/two day event with teams which could be from any part of your organisation. 

The day is designed to see how well the organisation communicates and works efficiently. It identifies areas which are not going as well as they could. We get you to work together to share your various thoughts, ideas and plans to improve things over the months. 

30 days later a collated email is sent to all showing just what has been achieved and after 60 days there is an option for an additional day to wash up. This is to see what has been changed due to day one, what has worked well, what hasn’t worked so well, how to address that, what else came from the day and any follow on thoughts and ideas. 

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LaPD Certified Trainer - 3 or 5 day course - (All attendees will receive a video recording of their final sessions to guide further development).

Our Train the Trainer course includes the difference between Facilitating Learning and Presenting Learning, the pitfalls of the Sat Nav trainer, logical Session Structure, 6 Question Techniques (when to and when not to use them), Engaging Learners using “Discovery Learning”, effective Monitoring and Measuring of the Learning through well formed Objectives. 

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LaPD Certified “Occasional” Trainer - 2 day course.

This course helps those who deliver training occasionally (Induction training, coaching etc) to plan, structure and deliver an interactive training session. It still covers Structure, how to engage our learners but clearly in much less detail compared to the Certified LAPD Trainer 3 day course.

This course provides the basic requirements to deliver effectively and professionally.

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LaPD Certified Coach - 2 day course.

This course helps those who offer classroom, workplace (including ad hoc) coaching to help improve existing skills, knowledge, understanding and to update such skills after change.  

The first day discusses how to plan, structure, deliver and evaluate a coaching interaction and the second day sees attendees delivering an informal coaching session to a fellow attendee. 

The coaching technique is modelled on the same interactive methodology used in the LaPD Certified Trainer course. 

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“Interactive” Presentation Skills (IPS) - 1 day workshop or 2 day course.

Most people can stand and deliver a decent presentation, but few enjoy the experience. Most can talk through slides with at least some confidence. As odd as it sounds we just literally “present”! This workshop looks at the overlooked skills we need to truly engage our audiences. 

It ensures we get them to buy into the key points, get them to prove what we are saying and get them to prove that our message is just what they need and want. 

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Learning Centre Support Specialist - 3 day course.

For anyone working in a Learn Direct type of environment, where students pop in and out ideally working independently, but occasionally require some support with their learning. 

This course looks at how best to monitor and support students, how to use questions to help them learn and how best to manage various types of people and their sometimes “challenging” behaviour. 

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Building High Performing Teams – 1 day workshop or 2 day course.

A good team is a blessing, but a truly GREAT team is the foundation of success in many ways. How a team operates either creates success, or that other word we tend to avoid “failure”! It does not mean that a poorly functioning team has no success at all, but a high performing team will enjoy challenge, produce incredible results and continually help meet organisational objectives. 

Sadly such teams are all too rare and worse yet, they don’t have to be rare at all! There is always a very good reason why teams do not perform as they should, and we have a cure! In this solution we focus on communication, people, how we truly are with each other and yes, you guessed it, Emotional Intelligence. 

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Communicating Effectively – 1 day workshop.

“The single biggest problem in communication is the illusion that it has taken place.”

George Bernard Shaw

We communicate every day but, how we usually communicate is filled with errors and far too many misunderstandings. An organisation lives by its communication. Person to person, team to team and 360 open and honest communication. Does your organisation manage this? 

This day is not just about what we say but also about how we say it.

We will look at how we come across to others, how to communicate clearly and effectively. Not forgetting, how to make our communication efficient too. 

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Managing My Day – 1 day workshop.

“Where does the time go?” & “I just haven’t got the time” or “Too much work, not enough time” and so on…

We have all been there and these days it seems we are there again all too quickly. So why is this? Is it that we are not managing our time effectively or can there just be too much to do? This is what we discuss and we analyse what we do and how we do it. We look at various tools to help us manage our day and to pass on to our colleagues/team so they too can be more efficient and therefore effective.

Come along and see what it’s all about (if you have the time). 

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Managing Performance - 1 day workshop.

How our people perform is of the utmost importance to our organisation, us as managers and leaders and to their own colleagues. To that end we must ensure all we can do is done to ensure the best performance possible. This is not a simple matter and involves many aspects of communication, motivation, “facilitating” feedback and a fair and open process.

Join us to collaborate, discuss and challenge each other on how to manage the performance of our people in a fair, collaborative, effective and efficient way. 

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Managing Meetings - 1 day workshop.

Meetings are one of the most expensive things we have in business. For some reason, organisations have many MANY meetings and the value of them is reportedly low. There are usually very simple reasons behind this and this workshop analyses how we run them, why what we do is often counter productive, and why so many people complain about all the meetings they attend.

Our workshop will make you think very differently about how a meeting should be planned, structured, chaired, minuted and reported on. 

If you want a superbly effective meeting, which gives results each time… come to this one.

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Customer Facing Skills – 1 day workshop or 2 day course.

We are all customers at some time during the week, whether it’s on that phone call to get a better deal, online ordering something or in the shops getting the food for the week. So we all know what it feels like to be a customer, we know what annoys us, puts us off. 

But do we ever truly put ourselves in the customers shoes, or see/hear/feel what it is like from their perspective?

Come along to our day or two day event and see just how to be in tune with any customer, how to manage their expectations and dissolve their unreasonable ones. Yes, we also deal with those who are totally unreasonable too, so we’ll walk through that situation too. 

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Would you like to come on a learning journey with us?

Give us a call and get on board, we’ll plan the route together